> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goshippo.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://docs.goshippo.com/feedback

```json
{
  "path": "/docs/PlatformAccounts/platform_upgrade_account",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Upgrade to a Platform Account

> Follow these steps to upgrade your Shippo account to a Platform Account and start using Managed Shippo Accounts.

To start using Managed Shippo Accounts, you must convert your existing Shippo Account to a Platform Account. Follow these steps.

<img src="https://mintcdn.com/shippo-f4b7b609/bsljvq9P8Idqx1CE/images/step1.svg?fit=max&auto=format&n=bsljvq9P8Idqx1CE&q=85&s=cf0d2ceaf4419aae89630f9f35a8c70d" alt="step 1 icon" width="44" height="32" data-path="images/step1.svg" /> If you don't already have one, create a [Shippo account](https://apps.goshippo.com/join).

<img src="https://mintcdn.com/shippo-f4b7b609/bsljvq9P8Idqx1CE/images/step2.svg?fit=max&auto=format&n=bsljvq9P8Idqx1CE&q=85&s=bbb481f85d226206e137bbc697adaf75" alt="step 2 icon" width="44" height="32" data-path="images/step2.svg" /> Contact our [partnership support team](https://goshippo.com/become-a-shippo-partner) to guide you through the process of setting up your Platform Account. This can take a number of days to complete.

## Upgrade to Platform Account flow

The following steps show how to convert your Shippo account to a Platform account and how to use managed accounts.

<br />

<br />

```mermaid theme={null}
%%{init: {'theme': 'neutral', 'width': '100%','curve' : 'stepBefore'}}%%
flowchart LR
    A[Step 1. Contact Shippo to<br /> convert account<br /> to Platform account] --> T1( )
    T1( ) --> B[<a href='/docs/PlatformAccounts/platform_using_accounts#create-a-managed-shippo-account-for-your-customer'>Step 2</a>. Create a<br /> Managed account]
    B --> C[<a href='/docs/PlatformAccounts/platform_using_accounts#add-a-carrier-account'>Step 3</a>. Add a carrier<br /> to a Managed account]
    C --> T2( )
    T2 --> T1
    T2( ) --> D[<a href='/docs/PlatformAccounts/platform_using_accounts#create-a-shipment-and-generate-rates'>Step 4</a>. Create<br /> Shipment]
    D --> E[<a href='/docs/PlatformAccounts/platform_using_accounts#purchase-a-label'>Step 5</a>. Create<br /> Transaction]
```

<br />

<br />

<Info>
  **note**

  When converting your Shippo account to a Platforms account, you must compete these additional steps to enable carrier support.

  1. Your carriers will not automatically be transferred from your Shippo account to Platform account. You must contact your account manager to enable your preferred carriers on your Platform account.
  2. Managed Shippo Accounts do **NOT** automatically inherit access to carriers from your Platform account. To give your Managed Shippo Accounts access to a carrier, you must [add a carrier account to each Managed Account individually](/docs/PlatformAccounts/platform_using_accounts#how-does-it-work). You must do this for each carrier you want your Platform account to have access to.
</Info>

Below is a sample email template you can use to request an upgrade to a platform account from your account manager.

```
Hi,

I need to convert my Shippo account into a Platform account. I've included all requisite information below.

-   Company Name:
-   Contact Email:
-   Shippo carriers to accessible on account:
-   Own carriers to be accessible on account: 

Please let me know if you have any questions.

Thanks,

<Your Name>

```

When your account has been upgraded, you can begin using Managed Shippo Accounts.