Skip to main content

Provide conservative commit dates for regulated or time-critical shipments

Use confidence_level: "HIGH" to get delivery dates that are more reliable — not just most likely. For regulated shipments (pharmaceuticals, medical devices, age-restricted goods) and time-critical orders (event tickets, perishables, SLA-bound fulfillment), committing to a delivery date that is missed has real consequences. Passing confidence_level: "HIGH" returns a more conservative predicted date — one where historically only 5% of shipments have arrived later — so you only surface dates you can reliably stand behind.

How confidence levels work

Each confidence_level corresponds to a percentile of historical delivery performance on the origin-to-destination lane.

Request

Response

The confidence_level field in the response echoes back the level used. At GA, HIGH will return later, more conservative dates than DEFAULT for the same service level on the same lane.

Selecting a service level for a commit date

Shippo Estimate dates are ML-powered predictions, not contractual guarantees. For absolute delivery guarantees with carrier backing, use services such as USPS Priority Mail Express or FedEx First Overnight and confirm money-back guarantee terms with the carrier.
Last modified on October 23, 2026